Files experienced a notice incident on November 6, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 06, 2024, 09:37 PM UTC
Files.com has resolved an incident that caused elevated errors on the web interface. No other services were impacted by this incident. Certain pages in the web interface failed to load between 11:37am and 1:24pm Pacific time. We are still investigating this incident and compiling a Root Cause Analysis, which we will post here.
- postmortem Nov 25, 2024, 03:07 PM UTC
From 11:37 AM PST to 1:24PM PST, a small number of [Files.com](http://Files.com) customers experienced errors in the web interface when viewing some pages. This was caused by a JavaScript bug introduced during a routine update, related to rendering pages with “tab-like” navigation. Because the buggy behavior impacted only a small number of pages, it was not detected during our routine testing. Our monitoring systems did record an increase in frontend error rates, however the increase in errors was not high enough to raise an alert and instead we were alerted to this bug through our customer support channel. As a result of this incident, we have reduced the alerting threshold for similar front end errors. We expect that we will now detect and resolve similar incidents in the future.