Files incident

FTP: Elevated Error Rates in USA and Germany regions only

Notice Resolved View vendor source →

Files experienced a notice incident on December 6, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2024, 11:49 PM UTC
Resolved
Dec 06, 2024, 08:00 PM UTC
Duration
—
Detected by Pingoru
Dec 06, 2024, 11:49 PM UTC

Update timeline

  1. resolved Dec 06, 2024, 11:49 PM UTC

    We have resolved an incident causing elevated error rates on the FTP service on Files.com in the USA and Germany regions. From 3:05pm to 3:15pm Pacific Time, some FTP uploads and downloads failed to transfer. This incident only impacted a portion of new connections that were initiated between 3:05pm and 3:15pm. FTP connections established before the start of the incident were not impacted. This incident only impacted FTP, and none of our other interfaces (API, Web, SFTP, AS2, etc). This incident only impacted the USA and Germany regions. The incident is fully resolved. We will post a full RCA to this Status Page when it is available. If you have any questions, please contact our Support department at [email protected] or call (800) 286-8372 x 2