Files experienced a minor incident on February 18, 2025 affecting FTP/FTPS and SFTP, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
FTP/FTPSSFTP
Update timeline
- investigating Feb 18, 2025, 07:39 PM UTC
FTP and SFTP only: We are investigating elevated error rates on the FTP and SFTP services on Files.com in all regions. This incident does not impact other network services such as API, WebDAV, AS2, and others.
- resolved Feb 18, 2025, 07:52 PM UTC
We have resolved an incident which caused elevated error rates on the SFTP and FTP services on Files.com in all regions. This incident began at 19:27 UTC, and was resolved at 19:49 UTC. This incident did not impact other network services such as API, WebDAV, AS2, and others. We will post an incident report, including a full postmortem, as soon as one is available.