Filestack experienced a minor incident on December 5, 2019 affecting Conversions, lasting 18h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Conversions
Update timeline
- investigating Dec 05, 2019, 08:01 PM UTC
We are experiencing issues with document conversion engine. Engineers are investigating.
- monitoring Dec 05, 2019, 09:12 PM UTC
We have identified the root cause of the issues and put solution in place. Engineers are currently monitoring this system closely.
- resolved Dec 06, 2019, 02:18 PM UTC
This incident has been resolved.