Filestack experienced a major incident on November 25, 2020 affecting Conversions, lasting 21h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Conversions
Update timeline
- investigating Nov 25, 2020, 04:39 PM UTC
Our team is investigating reports of issues with the PDF preview page endpoint. This appears to be related to the outage within Amazon's infrastructure, found here: https://status.aws.amazon.com/ Once we have more information on the issue our team will update this status.
- monitoring Nov 25, 2020, 08:16 PM UTC
Our team has implemented a temporary solution for the routing in regards to the systems impacted by the larger outage shown here: https://status.aws.amazon.com/ We will continue to monitor as the situation develops and update this page as soon as the issue is resolved.
- resolved Nov 26, 2020, 01:50 PM UTC
This incident has been resolved.