Filestack incident

Delivery and file conversions API performance issues

Major Resolved View vendor source →

Filestack experienced a major incident on February 5, 2021 affecting API and Conversions, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2021, 03:05 PM UTC
Resolved
Feb 05, 2021, 07:06 PM UTC
Duration
4h
Detected by Pingoru
Feb 05, 2021, 03:05 PM UTC

Affected components

APIConversions

Update timeline

  1. investigating Feb 05, 2021, 03:05 PM UTC

    Filestack engineers detected performance issues in our delivery and file conversion systems.

  2. investigating Feb 05, 2021, 03:05 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 05, 2021, 03:11 PM UTC

    Infrastructure scaled out automatically for sudden increase in traffic coming in and performance is back to normal. Engineers are monitoring closely.

  4. resolved Feb 05, 2021, 07:06 PM UTC

    This incident has been resolved.