Filestack experienced a notice incident on May 4, 2021 affecting Conversions, lasting 6h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Conversions
Update timeline
- investigating May 04, 2021, 01:25 PM UTC
We are experiencing an increased error rate from video transformations. Our engineers are investigating.
- monitoring May 04, 2021, 04:27 PM UTC
Our team is monitoring a fix put in place to help deal with the issue being seen with active video conversions. Once we have further information we will update this page.
- resolved May 04, 2021, 07:37 PM UTC
After monitoring the fix put in place, our team can confirm that all video conversions have returned to normal operating capacity.