Filestack incident

Increased error rate on file delivery/transformations

Minor Resolved View vendor source →

Filestack experienced a minor incident on December 22, 2021 affecting API and Conversions, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2021, 11:40 PM UTC
Resolved
Dec 23, 2021, 02:28 AM UTC
Duration
2h 48m
Detected by Pingoru
Dec 22, 2021, 11:40 PM UTC

Affected components

APIConversions

Update timeline

  1. identified Dec 22, 2021, 11:40 PM UTC

    We are again experiencing increased error rates and increased latency on file delivery and transformations related to our infrastructure provider issues in one of their datacenters.

  2. monitoring Dec 22, 2021, 11:48 PM UTC

    Latency times are improving and error rate is going down. We will continue monitoring this incident.

  3. resolved Dec 23, 2021, 02:28 AM UTC

    This incident has been resolved.