Filestack incident

500 Server Errors & General Filestack Access Issues

Major Resolved View vendor source →

Filestack experienced a major incident on August 30, 2023 affecting API and Conversions and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2023, 01:48 AM UTC
Resolved
Aug 30, 2023, 02:30 AM UTC
Duration
42m
Detected by Pingoru
Aug 30, 2023, 01:48 AM UTC

Affected components

APIConversionsDeveloper PortalSupportUploads

Update timeline

  1. investigating Aug 30, 2023, 01:48 AM UTC

    We are aware of issues impacting customers with 500 errors and general Filestack access and are actively working on a solution.

  2. identified Aug 30, 2023, 01:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 30, 2023, 02:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 30, 2023, 02:16 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 30, 2023, 02:30 AM UTC

    This incident has been resolved.