Filemail experienced a major incident on July 7, 2026 affecting Appservers (Website) and Appservers (API Gateway) and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 07, 2026, 08:58 AM UTC
We are currently experiencing a service outage caused by a large-scale DDoS attack. Our team is actively working to mitigate the attack and restore service as quickly as possible. At this time, we do not have an estimated time for recovery. We will continue to provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.
- resolved Jul 07, 2026, 10:51 AM UTC
All Filemail services have now been fully restored. We have continued to monitor the platform following the recovery and have confirmed that services are operating normally. We will also continue to monitor the environment closely to help ensure ongoing stability. We sincerely apologize for the disruption and thank you for your patience and understanding throughout this incident.