FBS experienced a major incident on February 2, 2021 affecting Flexmls Web and Flexmls Email and 1 more component, lasting 6h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 02, 2021, 05:00 PM UTC
We're looking into slowdowns or "system busy" pages our users are experiencing.
- investigating Feb 02, 2021, 06:17 PM UTC
We continue to investigate this morning's problems. We have not yet identified the cause.
- investigating Feb 02, 2021, 08:54 PM UTC
While we've made some headway, we're still trying to identify and resolve the issues. We are very sorry for the impacts this is having on our customers and are working to come up with a solution as soon as possible.
- monitoring Feb 02, 2021, 10:37 PM UTC
We've moved some workloads around on our infrastructure and are working to reenable and increase traffic to functions that were experiencing issues earlier. Flexmls Desktop is functional with Quick Launch coming back online right now. Photos should be back online.
- resolved Feb 02, 2021, 11:35 PM UTC
All Flexmls systems are functioning normally. Our sincerest apologies for the problems experienced today. We'll be reviewing our infrastructure and code in order to provide answers as to what caused this outage.