FBS experienced a critical incident on February 25, 2021 affecting Flexmls Support, lasting 5h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Flexmls Support
Update timeline
- investigating Feb 25, 2021, 05:05 PM UTC
The FBS Support phone system is experiencing an unplanned outage. We are working with our carrier to restore phone services as quickly as possible. While this problem is being investigated and corrected, you may reach our support team by email at [email protected]. Updates will be provided as information becomes available. We sincerely apologize for this inconvenience.
- monitoring Feb 25, 2021, 05:54 PM UTC
A temporary solution has been implemented to restore phone services. We are continuing to work on a permanent solution.
- resolved Feb 25, 2021, 10:08 PM UTC
FBS Phone services have been fully restored.