FBS experienced a major incident on October 28, 2021 affecting Flexmls Email, lasting 7h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 28, 2021, 06:43 PM UTC
Emails sent from the Flexmls system are currently delayed. Our messaging provider is experiencing an issue. Please note that the messages are not lost, they are just delayed. Once the issue has been resolved the backlog of messages will be delivered to recipients.
- identified Oct 28, 2021, 07:36 PM UTC
Our messaging provider has informed us that they're making progress, but the issue is not yet resolved. Email messages from Flexmls continue to be delayed. We'll continue to update this page until the situation is resolved.
- identified Oct 28, 2021, 08:38 PM UTC
Email sending from Flexmls is still delayed. Our provider tells us that outbound outbound message delivery has resumed, but is not yet fully operational.
- monitoring Oct 28, 2021, 09:09 PM UTC
Outbound message delivery has resumed. It will take some time for backlogged/queued messages to be delivered.
- resolved Oct 29, 2021, 02:05 AM UTC
The email backlog has been cleared.