FBS experienced a minor incident on December 17, 2021 affecting Flexmls Support, lasting 2h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 17, 2021, 02:45 PM UTC
There is a known outage with our phone carrier which unfortunately is not allowing our support team to reliably answer phone calls. While our carrier is working on fixing the issue, our support team remains available via email at [email protected].
- investigating Dec 17, 2021, 02:45 PM UTC
We are continuing to investigate this issue.
- investigating Dec 17, 2021, 03:17 PM UTC
There is a known outage with our phone carrier which unfortunately is not allowing our support team to reliably answer phone calls. While our carrier is working on fixing the issue, our support team remains available via email at [email protected].
- identified Dec 17, 2021, 03:28 PM UTC
The issue has been identified and a fix is being implemented.
- identified Dec 17, 2021, 03:30 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 17, 2021, 05:01 PM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 17, 2021, 05:21 PM UTC
We believe the issue is now resolved. Our phone carrier will continue monitoring performance.