FBS experienced a major incident on July 7, 2022 affecting Flexmls Photos, lasting 9h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 07, 2022, 06:29 PM UTC
We are currently investigating an issue regarding the delivery of photos on our platforms. This appears to only be affecting photos on new or incomplete listings. We've reached out to our CDN provider, which handles the delivery of photos, and are coordinating with them to investigate and solve this issue. Please note that any uploaded photos that aren't displaying are not actually lost -- when this issue is resolved, any photos uploaded during this incident will be available.
- identified Jul 07, 2022, 07:30 PM UTC
Our upstream CDN provider has confirmed that they're experiencing technical issues, and they're continuing to investigate. Please note that it's still the case that any uploaded photos that aren't displaying are not actually lost -- when this issue is resolved, any photos uploaded during this incident will be available.
- identified Jul 07, 2022, 10:23 PM UTC
We've been informed that the issue should be resolved in the next hour.
- monitoring Jul 07, 2022, 11:07 PM UTC
It's looking like photos are back online. We'll be keeping an eye on things this evening.
- resolved Jul 08, 2022, 03:48 AM UTC
This incident has been resolved.