FBS experienced a critical incident on October 12, 2022 affecting Flexmls Support, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Flexmls Support
Update timeline
- investigating Oct 12, 2022, 05:48 PM UTC
There is a confirmed issue with the FBS phone system which is preventing us from answering incoming phone calls. While we are working with our carrier to resolve the issue, our support team is available to answer your questions via email at [email protected].
- monitoring Oct 12, 2022, 06:51 PM UTC
We are waiting for a final resolution from our phone carrier, but our support team is now able to answer your phone calls and are returning as many phone calls as we found in our call logs during the outage. We sincerely apologize for any inconvenience this caused you.
- resolved Oct 12, 2022, 08:08 PM UTC
This incident has been resolved.