FBS experienced a major incident on October 15, 2024 affecting Flexmls Email, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 15, 2024, 03:00 PM UTC
Our email service provider has reported issues with email delivery, since approximately 9:30am CDT, and they are currently working on the issue. Once it's resolved, delivery will be retried for all emails that failed due to the outage.
- monitoring Oct 15, 2024, 04:52 PM UTC
At approximately 10:15am CDT, our email provider implemented a fix, and has been monitoring its effectiveness. All of our previously-queued emails have now been delivered, and email delivery continues to function as expected, but we'll continue to monitor the situation.
- resolved Oct 15, 2024, 06:11 PM UTC
After implementing their fix, our mail service provider has seen no further issues. We're now considering this interruption resolved, and apologize for the inconvenience that it has caused.