FBS experienced a critical incident on May 8, 2025 affecting Flexmls Support, lasting 4h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Flexmls Support
Update timeline
- investigating May 08, 2025, 08:48 PM UTC
We are currently investigating an issue with our phone carrier which is not allowing phone calls to be routed to our Support team. While we work on this issue, we remain available to help you via email at [email protected].
- monitoring May 08, 2025, 09:13 PM UTC
Our phone system is now fully operational. Our provider has confirmed that the issue has been resolved. We will continue to monitor for stability, but no further disruption is expected at this time. Thank you for your patience.
- resolved May 09, 2025, 12:58 AM UTC
This incident has been resolved.