Favrit experienced a minor incident on October 6, 2026 affecting Softpay, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Softpay
Update timeline
- identified Oct 06, 2026, 12:36 PM UTC
We have identified the root cause of the instability on the Softpay terminals during payment initiation. We have a fix that will resolve the instability, and will monitor the issue
- monitoring Oct 06, 2026, 12:44 PM UTC
A fix has been implemented, and has resolved the issue. We are still monitoring and testing.
- resolved Oct 06, 2026, 12:55 PM UTC
This incident has been resolved.