AdBook+ System Performance

Update timeline

1. investigating Feb 03, 2026, 03:49 PM UTC

   We are aware of an issue impacting access to AdBook from Salesforce and are urgently investigating. Some users may encounter a “refused to connect” error or experience issues saving or syncing data. Further updates will be provided here as soon as they are available. Please contact us at support.fattail.com with questions.

2. identified Feb 03, 2026, 05:51 PM UTC

   We have identified an issue with the Salesforce integration that is affecting access to AdBook for clients who use SSO to authenticate via an MFA provider or Salesforce Identity Provider (IdP). We are actively working with Salesforce to identify the root cause and implement a fix. In the meantime, some users may continue to encounter a “refused to connect” error or experience issues with saving or syncing data. Further updates will be shared as soon as they become available.

3. identified Feb 03, 2026, 08:37 PM UTC

   The access issue between Salesforce and AdBook was caused by changes introduced by Salesforce in a recent release. Salesforce is actively working to roll back those changes. Following completion, our team will perform validation testing and confirm resolution. Further updates will be provided here as soon as they are available.

4. monitoring Feb 04, 2026, 03:46 AM UTC

   Salesforce has confirmed that the release change responsible for the issue has been fully rolled back. Since the rollback, our team has confirmed that the AdBook–Salesforce connection is performing as expected. We will continue to monitor closely to ensure ongoing stability. Please contact us at support.fattail.com with questions.

5. resolved Feb 04, 2026, 11:56 PM UTC

   After monitoring performance throughout the day, we have confirmed that the fix Salesforce released to address the access issue between AdBook and Salesforce has fully resolved the problem. Please contact us at support.fattail.com with questions.