FatTail incident
May 11th 2021 - Salesforce outage may have affected synchronization of AdBook+ data
FatTail experienced a notice incident on May 12, 2021 affecting AdBook+ Order Management, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved May 12, 2021, 02:10 PM UTC
On May 11, 2021 certain Salesforce environments were down for approximately 5 hours due to a maintenance related issue on the Salesforce side. This outage may have affected synchronization of data with your AdBook+ environment. Our support team has assembled a list of clients and campaigns which may have 'out of sync' data. Your Client Success Manager will be in touch to provide details and recommended steps to correct data. Please contact us via support.fattail.com if you have any questions or concerns. You can review Salesforce Status Notice (copied below) for full details of the outage. ============================================================= Update: The Technology team has resolved the issue and called an all-clear as of 02:20 UTC on May 12, 2021. The team determined the root cause was related to the implementation of an emergency fix that triggered a software issue and caused a DNS network incident. To resolve the issue, the team manually restored DNS service on a data center by data center basis until normal service levels were restored. User Impact: At 21:08 UTC on May 11, 2021, The Salesforce Technology team became aware of an issue impacting multiple Salesforce services. Customers experienced issues while navigating the Core application, Marketing Cloud, Commerce Cloud, Heroku, and Experience Cloud (fka Communities). As a result of this issue affecting multiple clouds and services, including the Trust site, this incident was posted as a General Message. Instance/POD level impact times have been posted on your respective instance-specific Trust pages. We are ascertaining additional impacted instances and will continue to post respective TRUST pages after we are able to confirm the impact start and end times. As always, we perform a full root cause analysis and give a summary of details on the request, including any steps taken to prevent the recurrence of the issue.