FatTail incident

Issue with media tree management and reporting from v3.50.03

Minor Resolved View vendor source →

FatTail experienced a minor incident on August 2, 2021 affecting AdBook+ Order Management, lasting 17h 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2021, 11:01 PM UTC
Resolved
Aug 03, 2021, 04:21 PM UTC
Duration
17h 19m
Detected by Pingoru
Aug 02, 2021, 11:01 PM UTC

Affected components

AdBook+ Order Management

Update timeline

  1. identified Aug 02, 2021, 11:01 PM UTC

    We have identified an issue related to media tree management and reporting as a result of the v3.50.03 release on Friday, July 30th. • On the Position Field Values Management page, dynamic property values (e.g. ‘targeting’) are not loading when a position is selected. If a ‘save’ is committed while on the page, all dynamic property values for that position will be removed. o To mitigate risk of losing position values, do not use Position Field Values Management until this incident is resolved. o Use Media Tree Upload tool to process product changes, or submit requests for changes to support.fattail.com. • In the Media Tree report, you may observe two new columns for Visibility Start Date and Visibility End Date. These columns should only appear if you’ve opted into the new feature to control product visibility by date, but are instead showing in all media tree exports. o Please note that this may impact reporting integrations for availability systems and/or ingestion of saved reports. Because of the potential impact of both issues, we will release an updated version of v3.50.03 at 9 PM PST tonight, August 2nd, which will revert changes to the issue at cause. The automatic media tree show and hide dates feature will not be available for use until a subsequent release. We apologize for the inconvenience this may cause and appreciate your patience as we work to resolve the issue.

  2. resolved Aug 03, 2021, 04:21 PM UTC

    A revised v3.50.03 was released to AdBook Production which has resolved the two reported issues. For any questions or concerns, raise a request at support.fattail.com.