FatTail experienced a notice incident on November 15, 2022 affecting AdBook+ System Performance and AdBook+ Order Management, lasting 4h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 15, 2022, 02:23 PM UTC
We are aware of and urgently investigating an issue with AdBook system performance. Users may encounter errors loading campaigns, running reports or trafficking to GAM. Further updates will be provided here as soon as they are available. Please contact us at support.fattail.com with questions.
- resolved Nov 15, 2022, 06:25 PM UTC
At approximately 9.30am EST, system performance was fully restored. Users should no longer experience issues loading campaigns, running reports or trafficking ads to GAM. Some clients may have experienced failures to scheduled reports, API queries or other integration processes such as Salesforce through approximately 9.30am EST. Please work with your AdBook system administrator to re-run report or integration processes as necessary. For assistance with scheduled report reruns or any other questions please contact us at support.fattail.com. A full postmortem of the issue will be posted once available.