FatTail incident

AdBook+ System Performance - Affecting all instances

Notice Resolved View vendor source →

FatTail experienced a notice incident on May 3, 2023 affecting AdBook+ System Performance, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
May 03, 2023, 07:11 PM UTC
Resolved
May 04, 2023, 08:48 PM UTC
Duration
1d 1h
Detected by Pingoru
May 03, 2023, 07:11 PM UTC

Affected components

AdBook+ System Performance

Update timeline

  1. investigating May 03, 2023, 07:11 PM UTC

    We are aware of and investigating an issue affecting all instances of AdBookOMS. Users may experience slow loading screens and latency while navigating within the application or running reports. Thank you for your patience while we work to restore performance. FatTail Support

  2. monitoring May 03, 2023, 07:34 PM UTC

    FatTail engineers performed maintenance on a stored procedure which restored performance to expected levels. We are closely monitoring systems and continuing to investigate the root cause of the issue. Additional details will be provided when available. Thank you for your patience. Please contact us at support.fattail.com with questions. FatTail Support.

  3. resolved May 04, 2023, 08:48 PM UTC

    System performance has been stable since maintenance was performed. A postmortem of this incident will be added shortly.