FatTail incident

AdBook+ performance issue - affecting Portal users ONLY

Notice Resolved View vendor source →

FatTail experienced a notice incident on June 20, 2024 affecting AdBookPORTAL, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2024, 03:31 PM UTC
Resolved
Jun 21, 2024, 09:00 PM UTC
Duration
1d 5h
Detected by Pingoru
Jun 20, 2024, 03:31 PM UTC

Affected components

AdBookPORTAL

Update timeline

  1. investigating Jun 20, 2024, 03:31 PM UTC

    We are aware of and investigating intermittent issue affecting users of xxxx.adbookportal.com. Users may receive a ‘502’ error while working in the system. Access to adbookxx.fattail.com is not impacted. Thank you for your patience while we work to restore performance. FatTail Support

  2. monitoring Jun 20, 2024, 09:45 PM UTC

    Portal performance remains stable. We are continuing to monitor systems and investigate the cause of the earlier error. We will provide an update once we have more information. Please contact us via support.fattail.com with any questions. FatTail Support

  3. resolved Jun 21, 2024, 09:00 PM UTC

    Performance remains stable, and users are no longer encountering errors in the system. A post-mortem of this incident will be provided once full details have been gathered and evaluated by our engineering teams. If you have questions in the interim please contact us via support.fattail.com