Fasterize experienced a minor incident on September 29, 2022 affecting Acceleration, lasting 24d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 29, 2022, 08:44 AM UTC
We are currently experiencing a platform issue. We noticed an increase in the number of TCP Resets since ~10 days on our load balancer. This issue has generated an increase of the level of 502 errors. Within the last hours, it represents 0.03% of the total number of requests. Our technical team is massively working to resolve this critical issue and will update the status of the debugging steps until full resolution.
- identified Sep 29, 2022, 08:53 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 29, 2022, 02:18 PM UTC
A workaround is being deployed. However, while we have identified the cause of the 502 increase, we have yet to determine the root cause. We're actively investigating this topic.
- monitoring Sep 30, 2022, 02:49 PM UTC
The fix has been deployed. We have identified the source of the problem, which is an external integration provided by a partner. We will work with our partner to update/fix the offending module.
- resolved Oct 24, 2022, 08:39 AM UTC
This incident has been now resolved by progressively deploying the updated module and monitoring the results in the last few days. Reminder: before that, a workaround was deployed to mitigate errors.