Fasterize experienced a minor incident on September 9, 2025 affecting Acceleration, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Sep 09, 2025, 10:13 AM UTC
Between 11:35 a.m. and 11:55 a.m. (Paris time), the platform experienced performance slowdowns following a scheduled update impacting the load balancers.
- postmortem Sep 10, 2025, 01:24 PM UTC
# **🛠️ Incident Description** **On Tuesday, September 9th, 2025, Fasterize carried out a scheduled maintenance to modernize part of its private network infrastructure.** **During this operation, an unexpected configuration issue temporarily disrupted communication between some components of the platform. This resulted in an increased error rate on part of the traffic between 11:43 and 11:50 \(Paris time\).** # **📅 Timeline** * **11:40 – Update started on the first batch of machines** * **11:43 – Anomaly detected in communication between proxies and fronts** * **11:50 – Issue mitigated, service returned to normal** # **✅ Immediate Actions** * **Affected machines were taken out of rotation** * **Healthy machines were reactivated to absorb the traffic** * **Service stabilized within minutes of the anomaly** # **🚀 Next Steps** * **Strengthening our validation procedures during network migrations** * **Adding automated connectivity tests to detect similar issues earlier** * **Improving documentation and standardization of network configurations to minimize future risks**