Faria Education Group experienced a notice incident on February 28, 2017, lasting 4h 44m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 28, 2017, 05:47 PM UTC
We've detected degraded network performance affecting ManageBac and OpenApply and are actively investigating.
- identified Feb 28, 2017, 06:02 PM UTC
ManageBac And OpenApply are both currently experiencing issues due to an Amazon AWS S3 outage. We are actively monitoring the situation and will provide an update here when we know more.
- monitoring Feb 28, 2017, 07:00 PM UTC
We have implemented a partial fix to allow ManageBac users to work with their student data. Images and uploads are currently not available due to the continuing Amazon AWS S3 outage. We continue to actively monitor the situation and will provide updates when we know more.
- monitoring Feb 28, 2017, 08:09 PM UTC
Amazon continues to struggle to restore service to its users (including us). As of 11:35 PST they report they have identified the cause of the problem, but they are not yet providing an ETA for a fix.
- monitoring Feb 28, 2017, 09:09 PM UTC
Amazon Web Services have begun restoring limited S3 functionality and they currently expect to have resolved the issue within the next hour.
- resolved Feb 28, 2017, 10:31 PM UTC
This issue is resolved as of 21:55 UTC