FareHarbor experienced a major incident on October 21, 2025 affecting Managing Payment, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Managing Payment
Update timeline
- investigating Oct 21, 2025, 03:19 PM UTC
We are currently investigating an issue with the Bookings created via FareHarbor Dock application showing “Overpaid” status on Booking overlay.
- identified Oct 21, 2025, 03:34 PM UTC
We've identified the issue and are in the process of implementing a solution. We sincerely appreciate your patience.
- resolved Oct 21, 2025, 04:11 PM UTC
The issue has been resolved and we are now showing the correct payment status “Paid in Full” on the Booking Overlay for bookings that are fully paid and created via the FareHarbor Dock application. Thanks for your patience.