FareHarbor experienced a major incident on December 30, 2019, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Dec 30, 2019, 10:38 PM UTC
We're seeing the same issue loading the Dashboard and online booking pages as earlier today. We'll have https://readonly.fareharbor.com/ available again in a minute.
- identified Dec 30, 2019, 10:52 PM UTC
A caching issue is causing site performance to go in and out. We're still investigating the root cause. An up-to-date read only view of your Dashboard can be accessed through https://readonly.fareharbor.com/login/. We know it's not ideal, and we're doing everything we can to get you back running again.
- identified Dec 30, 2019, 11:43 PM UTC
We're still working on a fix for this. We wish we had more of an update, but our engineers are on it. We're currently expanding our caching infrastructure, which might address the issue.
- monitoring Dec 31, 2019, 12:15 AM UTC
We've seen things functioning normally for the last 15 minutes or so, but are continuing to closely monitor. You can use your Dashboard as usual, and online booking is working.
- resolved Dec 31, 2019, 12:36 AM UTC
We're marking this issue as resolved, but will continue to monitor. We are making some configuration changes to make sure it doesn't happen again. We're sorry again for the trouble today.