FareHarbor incident

Text messages sent from Dashboard are not delivered

Major Resolved View vendor source →

FareHarbor experienced a major incident on February 28, 2020, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2020, 09:12 PM UTC
Resolved
Feb 28, 2020, 10:00 PM UTC
Duration
48m
Detected by Pingoru
Feb 28, 2020, 09:12 PM UTC

Update timeline

  1. identified Feb 28, 2020, 09:12 PM UTC

    We are currently investigating an issue that is causing text messages sent from FareHarbor to not be delivered to customers with phone numbers from various US carriers. Texts show in the Dashboard with the status of "Undelivered."

  2. resolved Feb 28, 2020, 10:00 PM UTC

    We've adjusted the phone number text messages are sent from and this issue has been resolved. Any texts that were previously undelivered can be retried.