FareHarbor experienced a minor incident on August 9, 2020, lasting 4h 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Aug 09, 2020, 04:02 PM UTC
Text messages sent to some US carriers are sometimes not being delivered. We have addressed the immediate issue, and messages are currently being delivered properly. Furthermore we have identified the underlying cause of these transient delivery issues, and will be rolling out a solution shortly.
- monitoring Aug 09, 2020, 07:43 PM UTC
We've made a change to how text messages are sent and are seeing consistent delivery. We will continue to monitor.
- resolved Aug 09, 2020, 08:10 PM UTC
Texts sent from the Dashboard are being successfully delivered again. Messages sent between 11am and 2:30pm Mountain Time US may have been affected. They will show as "Undelivered" or "Failed" in the booking activities.