FareHarbor incident

Email not sending for some users

Minor Resolved View vendor source →

FareHarbor experienced a minor incident on October 22, 2020, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2020, 10:55 AM UTC
Resolved
Oct 22, 2020, 12:45 PM UTC
Duration
1h 49m
Detected by Pingoru
Oct 22, 2020, 10:55 AM UTC

Update timeline

  1. investigating Oct 22, 2020, 10:55 AM UTC

    Some emails are currently not being delivered. We are investigating the issue and will update as we have more information.

  2. monitoring Oct 22, 2020, 12:27 PM UTC

    We've isolated the issue to an upstream email provider and have resolved these issues. Email should now be sending properly. We will continue to monitor.

  3. resolved Oct 22, 2020, 12:45 PM UTC

    This incident has been resolved. Email functionality is fully restored and all affected emails have been sent.