FareHarbor incident

Some FareHarbor Sites Pages not loading

Minor Resolved View vendor source →

FareHarbor experienced a minor incident on July 27, 2021 affecting Client Websites, lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2021, 07:22 AM UTC
Resolved
Jul 27, 2021, 10:58 AM UTC
Duration
3h 36m
Detected by Pingoru
Jul 27, 2021, 07:22 AM UTC

Affected components

Client Websites

Update timeline

  1. investigating Jul 27, 2021, 07:22 AM UTC

    We are investigating an issue causing some FareHarbor Sites pages not to load. All aspects of the normal FareHarbor dashboard and online booking are functioning normally.

  2. identified Jul 27, 2021, 07:50 AM UTC

    We have identified the issue affecting a segment of FareHarbor Sites and are implementing a fix. All aspects of the normal FareHarbor dashboard and online booking continue to function normally.

  3. identified Jul 27, 2021, 08:48 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jul 27, 2021, 10:05 AM UTC

    We are continuing to work on a fix for this issue. Thank you for your patience and we apologize for the inconvenience.

  5. monitoring Jul 27, 2021, 10:45 AM UTC

    We have implemented a fix and all FareHarbor Sites are loading as normal. We are continuing to monitor the situation.

  6. resolved Jul 27, 2021, 10:58 AM UTC

    All FareHarbor Sites pages are loading normally. Thank you for your patience and we apologize for any disruptions this might have caused.