FareHarbor incident

Availability creation and updates unavailable

Major Resolved View vendor source →

FareHarbor experienced a major incident on January 19, 2021, lasting 4h 48m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2021, 05:32 PM UTC
Resolved
Jan 19, 2021, 10:20 PM UTC
Duration
4h 48m
Detected by Pingoru
Jan 19, 2021, 05:32 PM UTC

Update timeline

  1. identified Jan 19, 2021, 05:32 PM UTC

    We are currently fixing an issue that is preventing both creation of new availabilities and adding of customer types to existing availabilities. We will post another update here in the next two hours.

  2. identified Jan 19, 2021, 07:45 PM UTC

    We have identified a solution and are working on rolling it out to our database. The rest of the Dashboard and online booking are continuing to function normally. We'll update again in an hour.

  3. resolved Jan 19, 2021, 10:20 PM UTC

    We've released a fix and are seeing everything working normally again. As always, our Support team is here for any other issues you may have!