FareHarbor incident

Some users are experiencing issues logging into their dashboards

Minor Resolved View vendor source →

FareHarbor experienced a minor incident on June 18, 2024 affecting Support Phone Lines and Client Websites and 1 more component, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2024, 09:44 AM UTC
Resolved
Jun 18, 2024, 12:30 PM UTC
Duration
2h 45m
Detected by Pingoru
Jun 18, 2024, 09:44 AM UTC

Affected components

Support Phone LinesClient WebsitesHelp pages

Update timeline

  1. investigating Jun 18, 2024, 09:44 AM UTC

    We are investigating reports of dashboard access issues for some users. Our team is working to identify the cause, and we will provide an update as soon as possible.

  2. investigating Jun 18, 2024, 10:18 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 18, 2024, 10:18 AM UTC

    We are continuing to investigate this issue.

  4. resolved Jun 18, 2024, 12:30 PM UTC

    We are seeing performance return to normal and will monitor closely for any future occurrences of a similar nature. As of now, we are marking the incident as resolved.