FareHarbor incident

Fareharbor is experiencing slowness on Availability Creator and Availability Updater

Minor Resolved View vendor source →

FareHarbor experienced a minor incident on January 8, 2025, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2025, 03:58 PM UTC
Resolved
Jan 08, 2025, 06:59 PM UTC
Duration
3h 1m
Detected by Pingoru
Jan 08, 2025, 03:58 PM UTC

Update timeline

  1. investigating Jan 08, 2025, 03:58 PM UTC

    We are aware that some users may be experiencing slowness with the Availability Creator and Availability Updater. Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide updates here as more information becomes available. We apologize for any inconvenience and appreciate your patience.

  2. identified Jan 08, 2025, 04:16 PM UTC

    We have identified the cause of the incident and we are currently working on implementing a solution. We sincerely appreciate your patience.

  3. identified Jan 08, 2025, 04:32 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jan 08, 2025, 05:19 PM UTC

    We are still working on implementing a solution for the issue. We appreciate your patience and apologize for the disruption.

  5. identified Jan 08, 2025, 05:49 PM UTC

    We've identified the issue and are in the process of implementing a solution. We sincerely appreciate your patience.

  6. monitoring Jan 08, 2025, 06:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Jan 08, 2025, 06:18 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Jan 08, 2025, 06:59 PM UTC

    This incident has been resolved and we're seeing normal performance across the site. Our apologies for the disruption!