Famly incident

Famly App problems

Minor Resolved View vendor source →

Famly experienced a minor incident on January 6, 2021 affecting Famly App, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2021, 04:36 PM UTC
Resolved
Jan 06, 2021, 05:42 PM UTC
Duration
1h 6m
Detected by Pingoru
Jan 06, 2021, 04:36 PM UTC

Affected components

Famly App

Update timeline

  1. investigating Jan 06, 2021, 04:36 PM UTC

    We're unfortunately again experiencing issues with the Famly App causing it to be extremely slow for some users. We are looking into this and will keep you posted on the progress.

  2. monitoring Jan 06, 2021, 04:54 PM UTC

    A fix has been implemented and we are monitoring the situation. Things seems to have stabilised.

  3. resolved Jan 06, 2021, 05:42 PM UTC

    We have resolved the problem and Famly should be completely back to normal. We will keep monitoring the situation closely.