Famly experienced a minor incident on April 28, 2023 affecting Famly App, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2023, 11:40 AM UTC
We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly.
- identified Apr 28, 2023, 11:46 AM UTC
We have identified the problem in Famly that was causing it to be slow or not working at 100% and are working on a fix. We will update you again in 30 minutes or sooner when we have an update.
- monitoring Apr 28, 2023, 12:05 PM UTC
We have now updated Famly and believe it has solved this issue. We’re monitoring the situation closely to make sure everything is working as normal.
- resolved Apr 28, 2023, 12:08 PM UTC
We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.