Famly incident

Emails are delayed

Minor Resolved View vendor source →

Famly experienced a minor incident on September 26, 2023 affecting Famly App, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2023, 02:08 PM UTC
Resolved
Sep 26, 2023, 05:49 PM UTC
Duration
3h 40m
Detected by Pingoru
Sep 26, 2023, 02:08 PM UTC

Affected components

Famly App

Update timeline

  1. identified Sep 26, 2023, 02:08 PM UTC

    We have identified an issue, making emails not sent correctly, but they will be sent eventually. Emails might be delayed by some hours. We are working on getting all emails sent as fast as possible.

  2. monitoring Sep 26, 2023, 04:13 PM UTC

    The problem should now be fixed, so new emails are being sent. But we still have some old emails, in a queue, which will be sent during the next couple of hours.

  3. resolved Sep 26, 2023, 05:49 PM UTC

    This incident has been resolved.