Famly incident

Issues with slow saving of data

Minor Resolved View vendor source →

Famly experienced a minor incident on October 4, 2023 affecting Famly App, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2023, 02:25 PM UTC
Resolved
Oct 04, 2023, 03:54 PM UTC
Duration
1h 28m
Detected by Pingoru
Oct 04, 2023, 02:25 PM UTC

Affected components

Famly App

Update timeline

  1. identified Oct 04, 2023, 02:25 PM UTC

    We are currently having an issue making some data which is saved in famly look like it is not saved. This includes signing children in and out, which is happening, but the signing out might not show up.

  2. identified Oct 04, 2023, 02:55 PM UTC

    We are continuing to work on a fix for the identified problem and will report back as soon as we know more.

  3. identified Oct 04, 2023, 03:24 PM UTC

    We are still working on fixing the issue, and our monitoring shows that things are improving. But it's not back to normal yet.

  4. resolved Oct 04, 2023, 03:54 PM UTC

    We have now resolved the issue, all systems are caught up and everything should be working normally again.