Famly experienced a minor incident on May 19, 2026 affecting Famly App, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2026, 12:54 PM UTC
We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly. The issue is related to replication, meaning that some things will show up in a wrong way, for a few minutes after a change, eg. a child being checked in might still show as not checked in for the first few minutes, and might sometimes show as checked in.
- monitoring May 19, 2026, 01:11 PM UTC
We have now updated Famly and believe it has solved this issue. We’re monitoring the situation closely to make sure everything is working as normal.
- resolved May 19, 2026, 01:38 PM UTC
We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.