Falcony incident

Issues with signing in using SSO on Safari

Minor Resolved View vendor source →

Falcony experienced a minor incident on March 14, 2022 affecting Falcony, lasting 14h 29m. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2022, 07:31 PM UTC
Resolved
Mar 15, 2022, 10:01 AM UTC
Duration
14h 29m
Detected by Pingoru
Mar 14, 2022, 07:31 PM UTC

Affected components

Falcony

Update timeline

  1. investigating Mar 14, 2022, 07:31 PM UTC

    We're seeing issues with signing in using SSO on Safari.

  2. identified Mar 14, 2022, 08:41 PM UTC

    We've identified the issue, and are investigating a possible fix for it. In the meantime, users logging in using SSO on Safari can try to overcome the issue by refreshing the error page displayed after the login.

  3. identified Mar 14, 2022, 10:02 PM UTC

    It has been identified that the issue affects all iOS browsers, and desktop Safari browser. If possible, using another device & browser will allow for logging in using SSO. We will keep preparing a fix for the issue.

  4. monitoring Mar 15, 2022, 09:22 AM UTC

    A solution for the issue with SSO login has been released. We are monitoring the situation to fully resolve this incident.

  5. resolved Mar 15, 2022, 10:01 AM UTC

    The solution resolved this incident.