Falcony had 3 outages in the last 2 years totaling 1h 40m of downtime — averaging 0.1 incidents per month.
There were 3 Falcony outages since October 20, 2025 totaling 1h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
Microsoft had an issue between 2026-08-14 and 2026-08-17 where it refused to process some of the email messages we sent. The affected email messages were dropped. This issue affected customers that were using Microsoft 365 service for receiving email.
We are currently investigating an outage on app.falcony.io. We will update once we know more details.
We have implemented mitigation measures to ensure app.falcony.io is available again. We will continue investigating the root cause and will work towards a permanent fix.
We have identified the scenario that caused the issue. We are working on resolving the situation permanently. Users might experience delays in receiving email notifications from Falcony, but app.falcony.io remains available.
A solution for the degraded performance has been implemented. Email delivery is restoring. We are monitoring the situation to fully resolve this incident.
The solution resolved this incident. We will conduct a root cause analysis and plan further actions.
Amazon Web Services (AWS) is experiencing a service disruption on one of its regions. This service disruption has caused the following Falcony services to be unavailable: - Customer support platform - Help center - Status page The Falcony application is unaffected. Some Falcony services, such as email sending, might experience delays. Amazon has implemented a fix, and they are seeing positive outcomes. We will keep monitoring the situation.
This incident has been resolved.