Faethm incident

Enterprise Platform Regional Availability for Some Customers

Faethm experienced a major incident on July 27, 2023 affecting Platform API Status, lasting 31m. The incident has been resolved; the full update timeline is below.

Started: Jul 27, 2023, 02:18 AM UTC
Resolved: Jul 27, 2023, 02:49 AM UTC
Duration: 31m
Detected by Pingoru: Jul 27, 2023, 02:18 AM UTC

Affected components

Platform API Status

Update timeline

investigating Jul 27, 2023, 02:18 AM UTC

We're investigating reports of Enterprise platform queries failing to return results in some regions for some customers. We will update this page as we discover more information.
identified Jul 27, 2023, 02:45 AM UTC

A recent networking change related to the decomisssion of an unused region was inadvertently applied to the Sydney region. This change has been reverted.
resolved Jul 27, 2023, 02:49 AM UTC

The fix implemented is stable. We will continue to monitor for any related issues.