Factbird incident

Missing data on legacy Factbird Digital and Factbird Analog devices

Notice Resolved View vendor source →

Factbird experienced a notice incident on January 26, 2025 affecting Data Connectivity and Factbird IoT Devices, lasting 10h 42m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2025, 08:52 AM UTC
Resolved
Jan 26, 2025, 07:34 PM UTC
Duration
10h 42m
Detected by Pingoru
Jan 26, 2025, 08:52 AM UTC

Affected components

Data ConnectivityFactbird IoT Devices

Update timeline

  1. monitoring Jan 26, 2025, 08:52 AM UTC

    On Saturday January 25th at 06:00 PM UTC, all legacy Factbird Digital and Factbird Analog devices went offline. Other devices, such as Factbird Duo and Factbird View, were not affected. The cause of the issue was an outage in a 3rd party service that we rely on. Restarting the service resolved the issue at around 08:33 AM UTC, Sunday January 26th, and data is now coming in again. However, you'll see missing data in the period where the devices were offline. We are still monitoring the legacy devices to ensure everything is working again. We are also investigating if it is possible to restore the missing data from our internal logs.

  2. resolved Jan 26, 2025, 07:34 PM UTC

    This incident has been resolved.