Factbird incident

Degraded application experience resulting in internal server errors

Major Resolved View vendor source →

Factbird experienced a major incident on March 12, 2025 affecting User Interface and API Service, lasting 9h 11m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2025, 01:20 PM UTC
Resolved
Mar 12, 2025, 10:31 PM UTC
Duration
9h 11m
Detected by Pingoru
Mar 12, 2025, 01:20 PM UTC

Affected components

User InterfaceAPI Service

Update timeline

  1. investigating Mar 12, 2025, 01:20 PM UTC

    We are actively investigating reported 504 errors due to service timeouts.

  2. identified Mar 12, 2025, 01:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 12, 2025, 04:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 12, 2025, 10:31 PM UTC

    This incident has been resolved.