Explo incident

Intermittent Errors in Data Connector Infrastructure

Minor Resolved View vendor source →

Explo experienced a minor incident on February 16, 2025 affecting Explo Dashboards and Customer Data Access and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2025, 02:45 AM UTC
Resolved
Feb 16, 2025, 03:30 AM UTC
Duration
45m
Detected by Pingoru
Feb 16, 2025, 02:45 AM UTC

Affected components

Explo DashboardsCustomer Data AccessDashboard EmbedsExplo Report BuilderReport Builder EmbedsTabular Exports

Update timeline

  1. investigating Feb 16, 2025, 03:40 AM UTC

    We are currently investigating an issue where the data connector is intermittently experiencing downtime.

  2. resolved Feb 16, 2025, 03:41 AM UTC

    We have identified the bad nodes in our infrastructure and restarted them. We're monitoring for further issues.