Explo incident

Intermittent Errors in Data Connector Infrastructure

Minor Resolved View vendor source →

Explo experienced a minor incident on February 16, 2025 affecting Explo Dashboards and Customer Data Access and 1 more component, lasting 6h. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2025, 05:00 AM UTC
Resolved
Feb 16, 2025, 11:00 AM UTC
Duration
6h
Detected by Pingoru
Feb 16, 2025, 05:00 AM UTC

Affected components

Explo DashboardsCustomer Data AccessDashboard EmbedsExplo Report BuilderReport Builder EmbedsExports: Email deliveryTabular Exports

Update timeline

  1. investigating Feb 18, 2025, 03:46 PM UTC

    There are intermittent load errors while our system undergoes some abnormally high load

  2. resolved Feb 18, 2025, 03:47 PM UTC

    We have restarted the bad nodes in our infrastructure and are monitoring for further degredation.