Expedited Security experienced a major incident on July 10, 2022 affecting Expedited WAF Management Dashboard, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2022, 01:22 AM UTC
A small number of accounts are experiencing timeout errors after SSO from their Heroku applications. We have traced the cause to an edge case in how accounts are provisioned and are actively working on a solution.
- investigating Jul 10, 2022, 01:22 AM UTC
We are continuing to investigate this issue.
- investigating Jul 11, 2022, 09:05 PM UTC
We have identified the source of the issue causing some accounts to error after logging in via SSO linking from their Heroku dashboards. Throughout this outage, the external WAF interface has continued to protect all sites.
- resolved Jul 11, 2022, 11:54 PM UTC
This incident has been resolved. To check if you can access your WAF dashboard correctly now, click on the Expedited WAF or Expedited CDN add-on in your Heroku Application's resources tab. If you have any further issues please report them to support@expeditedsecurity We apologize for the inconvenience that this has caused and are taking steps to modify the underlying procedures and checks that led to the dashboard control plane becoming out of sync with the larger Edge Network.